Privacy Policy

The controller of personal data processed in connection with the use of the Service moneystore.pl is Parimatch Tech Ltd, a legal entity registered in the jurisdiction of Curaçao. For all matters related to the protection of personal data and the exercise of the user's rights, please contact us at: [email protected]. The Operator has appointed an internal Compliance Department responsible for overseeing compliance with personal data protection legislation and anti-money laundering legislation.

As part of registration, identity verification (KYC) and use of the Service's features, the Operator may collect the following categories of personal data: identification data (first name, last name, date of birth, place of residence), contact data (email address, phone number), identity document data (passport, national ID card, driving licence), financial data necessary to process deposits and withdrawals, technical data (IP address, device data, cookies), as well as data on the user's activity within the Service, including transaction and betting history.

Personal data is processed on the basis of the user's consent, performance of the service agreement, legal obligations arising from anti-money laundering and counter-terrorist financing legislation (including NOPML, NORUT0, NOIS), and the Operator's legitimate interest. Personal data is processed for the following purposes: registration and maintenance of the user account, identity and age verification, execution of financial transactions, ensuring security and preventing abuse, fulfilment of regulatory obligations, and for marketing purposes — solely with the user's consent.

Personal data may be disclosed to payment processors certified under the PCI DSS standard, technical service providers, regulatory authorities, including the Curaçao Gaming Control Board (contact: [email protected]), and other authorised bodies, where required by applicable law. The Operator does not sell users' personal data to third parties for purposes unrelated to the provision of the Service.

Personal data, including the history of financial transactions and bets, is retained for a minimum of 5 years from the date of termination of the relationship with the Operator or the closure of the account, in accordance with the requirements of anti-money laundering legislation and licensing requirements. After this period, the data is deleted or anonymised, unless applicable law provides otherwise.

The Operator applies appropriate technical and organisational measures to protect personal data, including encryption of connections using the SSL/TLS protocol (256-bit, TLS 1.2/1.3). Bank card data is stored exclusively by certified payment processors in accordance with the PCI DSS standard. Users' funds are held in segregated accounts, separate from the Company's operating funds. Data processing takes into account the principles set out in the GDPR (Regulation (EU) 2016/679), the UK DPA 2018, and, where applicable, the CCPA.

The user has the right to access their personal data, to have it rectified, erased, and its processing restricted, to data portability, as well as the right to object to the processing of data for marketing purposes and the right to withdraw consent at any time, without affecting the lawfulness of processing carried out prior to its withdrawal. To exercise the above rights, please contact the Operator at [email protected] or via the live chat available on the page moneystore.pl/support, operating 24/7.

The Service moneystore.pl uses cookies and similar technologies to ensure the proper functioning of the website, personalise content and analyse traffic. Detailed information on the types of cookies used and how to manage privacy settings can be found in a separate Cookie Policy available on the Service's website.

The user has the right to file a complaint related to the processing of personal data directly with the Operator at [email protected]. General complaints are acknowledged within 7 calendar days and resolved within 28 calendar days (extendable by up to 4 weeks in complex cases). If the Operator's response is unsatisfactory, the user may refer the matter to an independent ADR mechanism or directly to the regulatory authority — the Curaçao Gaming Control Board ([email protected]).

The Operator reserves the right to make changes to this Privacy Policy in connection with changes in legislation or data processing practices. The current version of the Policy is always available on the website moneystore.pl. Continued use of the Service after changes have been made constitutes acceptance of the updated content of the Policy.

For questions regarding this Privacy Policy or the processing of personal data, please contact us: by email at [email protected], or via the live chat available 24/7 on the page moneystore.pl/support. All enquiries are handled in accordance with the established complaint-handling deadlines described in the Service's Terms and Conditions.