Responsible Gambling

Parimatch's services may be used exclusively by persons who have reached 18 years of age or the minimum gambling age applicable in the relevant jurisdiction, whichever is higher. The Operator applies identity verification (KYC) procedures aimed at confirming the age and identity of the Customer prior to enabling a withdrawal of funds, as well as in other cases provided for in the regulations. A breach of the age rules results in the immediate blocking of the account and the taking of appropriate action provided for by law.

Parimatch provides Customers with a set of tools enabling them to independently manage their gambling activity on the moneystore.pl website. The Customer may contact the Support Team at any time or use the relevant account sections to implement the limitations listed below.

A Customer who believes that gambling is beginning to negatively affect their life may, at any time, submit a self-exclusion request by contacting the Support Team. Self-exclusion is voluntary in nature and results in the account being blocked for a specified period or for an indefinite period. During the self-exclusion period, the Operator does not contact the Customer for marketing purposes and does not allow a new account to be opened. A decision on self-exclusion may be taken only at the Customer's request or, in exceptional cases, at the Operator's initiative.

Parimatch reserves the right to unilaterally exclude from the game a Customer in whom signs of problem or excessive gambling dependence have been observed, including signs that may indicate mental health disorders related to gambling. The Operator maintains an internal system for monitoring risky behaviour and proactively contacts Customers in whom potential risk signals have been identified, offering support or appropriate restrictions.

Customers seeking additional help or information on the subject of problem gambling may contact independent organisations specialising in this field. Parimatch encourages the use of the following resources, which offer counselling, psychological support and tools that restrict access to gambling websites.

For questions regarding the responsible gambling rules, activation of limits or the self-exclusion procedure, Customers may contact the Parimatch Support Team, available 24 hours a day, 7 days a week, via live chat or at the e-mail address [email protected]. Requests concerning responsible gambling are acknowledged within 2 business days, and their resolution takes place within a period of up to 5 business days, with the possibility of an extension of up to 2 weeks in cases requiring additional analysis. Full information on the complaints procedure is available at moneystore.pl/support.