About Us

Parimatch is a brand owned by Parimatch Tech Ltd, offering a wide range of entertainment products, including sports betting (single, accumulator/express, system, live betting, and VIP betting types), a casino with more than 2,500 slot machines, a live casino featuring more than 200 tables, an instant games section, and esports betting. We work with more than 80 reputable software providers, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Play'n GO, and Yggdrasil, allowing us to offer players a broad and diverse catalogue of products. The platform is available in 31 interface languages, including Polish, and supports numerous local payment methods and currencies, including the Polish złoty (PLN). Parimatch is also an official partner of well-known clubs and sports organisations, such as Manchester United, Leeds United, and UFC, which confirms the brand's global scale and credibility. Our goal is to provide users from Poland with a safe, transparent gaming environment that complies with applicable regulations and is built on the highest technological and ethical standards.

Parimatch's activity is conducted under Curaçao eGaming licence no. 8048/JAZ, issued by the Curaçao Gaming Control Board (CGA) in accordance with the National Ordinance on Games of Chance (LOK), P.B. 2024, no. 157. The legal entity operating the platform is Parimatch Tech Ltd, registered in the jurisdiction of Curaçao, acting in accordance with the applicable law of that jurisdiction and the regulatory standards applicable to online gambling operators. Holding a licence means that Parimatch's activity is subject to regular inspections, reporting obligations, and regulatory oversight regarding fairness of play, protection of players' funds, and prevention of abuse. Any enquiries regarding regulatory compliance may be directed straight to the supervisory authority at [email protected]. The regulator also accepts reports of potential breaches of regulations by the operator. Detailed information about the licence, including the licence number and regulator's details, can be found at https://moneystore.pl and in the site footer.

We treat user security as a priority at every stage of using the platform. All communication between the user's browser and Parimatch's servers is encrypted using the SSL 256-bit protocol (TLS 1.2/1.3), and payment data is processed exclusively by processors certified in accordance with the PCI DSS standard. Players' funds are held in separate accounts, segregated from the company's operating funds, which provides additional protection in the event of potential financial issues on the operator's side. Parimatch has implemented an internal AML (anti-money laundering) policy, based on the NOPML (National Ordinance Penalization of Money Laundering), NORUT0 (National Ordinance on Reporting of Unusual Transactions), NOIS (National Ordinance on Identification of Clients), Directive (EU) 2018/843, and FATF recommendations. Users' personal data is processed in accordance with the GDPR (EU) 2016/679, the UK's DPA 2018, and — with respect to users from the relevant jurisdictions — the US CCPA. Within its organisational structure, the company has a dedicated compliance department, responsible for monitoring transactions, verifying customer identity (KYC), and reporting suspicious activity to the competent authorities.

All games available on the Parimatch platform operate on the basis of a Random Number Generator (RNG) — a computer algorithm that determines the outcome of each game independently of previous rounds and in a manner that cannot be predicted or manipulated. Partner game providers are verified for the application of RNG mechanisms compliant with independent auditing standards applicable in the online gambling industry. Independent RNG certification includes regular statistical tests conducted by specialised auditing bodies, which confirm that the declared return-to-player rate (RTP) is consistent with actual game outcomes. This also applies to the brand's proprietary games, such as Parimatch Oryginal, offered with a declared RTP of 99%. If there are any doubts regarding the fairness of a specific game outcome or bet settlement, users may contact the support department at [email protected] to clarify the matter and, if necessary, obtain a detailed technical report.

Parimatch actively promotes a responsible approach to gambling and provides users with a wide range of tools to reduce the risk of excessive involvement in gaming. These include deposit limits, loss limits, bet limits, time limits on platform usage, a break in play (so-called cool-off), and a self-exclusion option, which can be activated through the support department. The platform also applies an internal system for flagging risky behaviour and proactive contact with users showing signs of a potential gambling problem. The minimum age for using the platform is 18 years or older, if required by the laws of the relevant jurisdiction, and compliance with this is enforced during registration and identity verification (KYC). The operator reserves the right to impose exclusion on users showing signs of mental illness or excessive gambling dependence, even without a prior request from the user. Additional support and information can be found through independent organisations dedicated to helping people with gambling problems, such as GamCare, BeGambleAware, and Gambling Therapy, as well as through free filtering software, such as betblocker.org or gamban.com. More information about the principles of responsible gambling is available at https://moneystore.pl/principles-responsible-gambling.

Parimatch's customer support department is available 24 hours a day, 7 days a week, via live chat and the email address [email protected]. The average response time on live chat is up to 5 minutes, while for email correspondence it is up to 24 hours. The knowledge base and FAQ are available at https://moneystore.pl/support, where users will find answers to frequently asked questions regarding registration, payments, bonuses, and platform usage rules. Formal complaints may be filed within 6 calendar months of the problem occurring; acknowledgement of a complaint takes place within 7 calendar days, and its resolution within 28 calendar days, with the possibility of extending this period by 4 weeks in particularly complex cases. For complaints related to responsible gambling, the timeframes are shorter — acknowledgement takes place within 2 business days, and resolution within 5 business days, with the possibility of extension by up to 2 weeks. If the operator's response proves unsatisfactory, the user may make use of a free, binding ADR (Alternative Dispute Resolution) procedure, binding on both parties. Regulatory violations may also be reported directly to the Curaçao Gaming Control Board at [email protected]. Records of filed complaints are retained for a period of no less than 5 years, in accordance with internal data retention policy. Customers are required to maintain a courteous manner of communication with the support department — a breach of this may result in a temporary, 1 to 3 month, restriction of access to support.

Parimatch's mission is to create a safe, fair, and transparent entertainment environment in which players can make informed decisions based on reliable information. The brand's philosophy, expressed in the slogan "Bet on Yourself", reflects the belief that responsibility, self-discipline, and trust in one's own choices are the foundation of a healthy relationship with gambling. In our day-to-day activity, we are guided by the principles of transparency regarding the terms of offers and promotions, protection of customers' funds and personal data, and continuous improvement of security and regulatory compliance procedures. Parimatch reserves the right to modify or cancel a promotion in the event of suspected abuse or manipulation, and decisions in this regard are final, aimed at protecting the integrity of the bonus system for all users.

Registration of an account on the Parimatch platform is available to persons who have reached 18 years of age or the minimum gambling age permitted under the laws of the relevant jurisdiction, whichever is higher. The registration process includes providing an email address, setting a password, and an optional entry of a promo code, with an average duration of 2–3 minutes. In accordance with applicable anti-money laundering and counter-terrorist financing procedures, each user undergoes identity verification (KYC), which may include the submission of a colour copy of a passport or national ID card, proof of residential address, a phone number, and, in certain cases, a selfie with an ID document or proof of the source of funds. Document verification typically takes up to 5 business days from the date of submission, and the user is required to provide the requested documents within 30 calendar days of receiving the relevant request. Withdrawals may be temporarily blocked until the KYC process is completed. Data on betting history and payment transactions is retained for a period of no less than 5 years, in accordance with the operator's regulatory obligations.